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Dining Guide / When Things Go Wrong

If You Spill Something

Stay calm, blot with your napkin and quietly ask the staff for help. The less fuss, the better.

Try what you’ve read in questions based on real dining situations. · 6 min

Practice: Using Your Napkin

Key Points

  1. Stay calm. Set the glass upright and keep the spill from spreading.
  2. Blot it gently with your napkin. Rubbing only spreads the stain.
  3. Signal a server quietly and ask for help cleaning up, or for a fresh napkin.
  4. If it reached someone, apologize briefly, and let them or the staff handle their clothing.

Do

  • Blot to soak it up
  • Let the staff take care of the cleanup
  • Apologize briefly to anyone affected

Avoid

  • Rubbing the spill
  • Exclaiming loudly or apologizing over and over
  • Wiping someone else’s clothes yourself

Handy Tip

A soiled napkin can always be replaced. Don’t hesitate to ask, “Could I have a fresh napkin, please?”

Practice in a Lesson

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